Among all the different issues that users face online, Banking applications and websites face the brunt of panicking users the most. This also makes sense because banking applications are responsible for carrying out important transactions.
One such issue is the HSBC error code 500. This issue shows up when there is an internal error with the HSBC server. There are many different ways to solve it and we will mention exactly how you can get rid of the error code.Â
Let’s jump to the next section where we discuss the official support solutions as well as the user forum solutions for the issue.
How to get rid of the HSBC Error Code 500?
The HSBC error code 500 is an issue with the banking server but sometimes it does not remain limited to the server issue.
There are many different facets of the situation that need to be discussed when trying to eliminate the error code. Here is how you can get rid of the issue.
Fix 1: Check your internet speed and stability
To maintain a connection to the server it is important that your internet connection is stable and has a reliable speed.
You are going to face a lot of issues on online platforms if this is not the case. In terms of internet connection, check if you are using a mobile network and switch to a wired network if you can. This will greatly help with the internet speed issue.
If you are already using a wired connection, you can check the speed of the internet connection with the help of free tools on Google named Internet Speed Meter. Run a test for your network connection and see if the internet speed is enough.
If the internet connection is not stable, contact your internet service provider to discuss the issues with your internet plan.
Fix 2: Refresh the Web Browser you are using
The web browser that you are using to log in to your HSBC account can be the main cause of grievance when you face the error code 500.
This is because the working memory of the browser could be occupied with the other programs that are open on different tabs and also the background processes that different platforms initiate.
To get rid of the minor and temporary issues with the web browser you can refresh the web browser and this might help with the issue.
Fix 3: Switch to a different web browser
For the issues that are not temporary and are related more to the compatibility of the web browser with the platform, you can try switching to a different web browser.
This is because many web browsers are not really designed to be compatible with all the websites on the internet and if the web browser that you are using is rare, it might not support the HSBC website.
Google the list of web browsers that are compatible with HSBC and then use the browser that fits.
If you do not want to go through the screening process, you can directly switch to Microsoft Edge or Google Chrome.
Fix 4: Wait and come back later
As the error is in fact an internal server issue, the server being down can be the major player in your issue.
You can check the status of the server by Googling Down Detector and typing HSBC server on the search bar to get a real-time report of the outages on the HSBC server.
The server outages can also be region-specific and you need to check if the server is down in your region.
The server goes down for two reasons one of which is deliberate server takedown by the developers for maintenance or it can be a sudden server crash due to traffic or technical issues.
If the server is down, you need to wait and come back later. The only thing that you can do is raise a support ticket and wait.
Fix 5: Use a different device
If you are facing many crashes on the device that you are using, then it might be a prudent decision to switch to a different device altogether.
If the device is an issue, you can start by restarting the device and if the issue persists, you need to switch to a different device.
Fix 6: Clear the cookies and cache data on the browser
There is a lot of temporary data that is stored in the memory of the web browser. This data is stored for the purpose of avoiding you from entering the same information over and over again. However, this data needs to be cleaned at regular intervals or it can get corrupt and even if it does not, it is still occupying a lot of space on the working memory of the browser.
When you face this error, take this as a reminder to clean the cookies and cache data on your web browser. Now relaunch the browser and see if solves your issue.
Fix 7: Update the web browser to the latest version.
Like all the different programs on your device, you also need to update your web browser to the latest version.
People forget this because they update the entire computer as a whole package and do not give attention to the individual programs. However, sometimes the entire upload package might not include the web browser update and you might face error codes like HSBC error code 500.
So when you face this error code, check for the latest update on your web browser. If you happen to find a newer version, then install it immediately and then relaunch your browser.
Fix 8: Disable any ad blockers or third-party extensions on your web browser
When you’re using the web browser then make sure that you are not using an ad blocking extension, or any other extension for that matter.
The websites that rely on ad revenue do not allow ad blockers as extensions on the web browser. Also, if there are some other third-party extensions, they might interfere with the identification process of your account and your transaction on HSBC will not go through.
Disable the ad blockers or any third-party extensions on your web browser. If you do not want to mess with the preferred settings on your web browser, then it is a prudent idea to switch to a different browser that is not using any extensions.
Fix 9: Contact the HSBC support team.
We understand that if you’re using HSBC Online services, then you are completing an important task related to your banking transactions.
This means that you are not willing to wait for a long time to resolve the issue and you also do not want to keep trying solutions that might not work. In this case, the easiest resolution for the issue is to contact the HSBC support team and raise a support ticket.
If you do have time, you can also visit the user forums where other users suggest solutions for the issue. However, we had mentioned most of them here already.
To conclude
HSBC error code 500 is generally an internal issue with the HSBC servers. However, with any error code online, there is no guarantee that the issue is exactly what is mentioned about the error code.
This is why different solutions are needed.
We have discussed all the possible solutions for the HSBC error code, which also include the official Support Solutions as well as the solutions from the user forums.
We hope that we were able to help you get rid of the error code. Keep following for more technical advice.
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