How To Fix Jio Cinema Error Code ‘err_media_dcde’ 5003?

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Published on: , Last Updated on July 5, 2023

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Jio Cinema Error Code 'err_media_dcde' 5003

In this post, we are going to talk about the error code err_media_dcde 5003 with the Jio Cinema app. First thing first that there is no official information on this error but most probably this error is coming because of the real-time traffic overload on the Jio Cinema app. If you are having this error while an ongoing IPL match then definitely it’s the result of real-time traffic overload.

This year 2023 IPL is broadcasting on the Jio Cinema for free, and the IPL has a huge fan following from around the world. Because of it, JioCinema is getting so much traffic, as per the reports, Jio Cinema had over 375 Cr views last week as of the date we are writing this article.

How To Fix Jio Cinema err_media_dcde 5003?

Fix 1: Logout From Your Account And quit The App

The major possibility of the error is some temporary glitch with the JioCinema app. So try logging out from your JioCinema account and then quit the app. After that relaunch the app and re-login to your account.

  • Log out from your account.
  • Then close the JioCinema app on your device.
  • Now wait for a few seconds and relaunch the app.
  • Then re-login to your account.
  • Now check if the error continues or not.

Fix 2: Make Sure Your Internet is Working With Good Speed

Nowadays during the IPL season JIO cinema is going to receive so much traffic, and during this time if your internet is slow or has an unstable connection then you are likely to receive this error.

  • So if you receive this error on Smart TV then restart your router and try again. If the error continues then grab your Laptop or phone and connect it to the internet to which your Smart TV is connected. Then go to any internet speed test website and check if your internet speed is high or not. If not then contact your ISP.
  • If you are having the error on your Mobile then turn on and off the flight mode. If the error continues then visit any internet speed test website to test your internet speed.

Note: You can also try connecting to a different internet connection such as a mobile hotspot, or another wifi connection. Simply connect to a different internet and check if you receive the error or not.

Fix 3: Make Sure Jio Cinema App Is Updated

The next thing you need to make sure that the JioCinema app is updated with its latest firmware version or not. Simply go to the App Store on your device and search for the JioCinema to check if it is showing the option for the update or not. If there is an option to update then tap on it to update the app to its latest version.

Fix 4: Make Sure You Are Not Using VPN

JioCinema is an Indian app and if you are from India then make sure you are not using any VPN on your device while using JioCinema. Because JioCinema is available in India so there is no need to use any VPN but if you use any VPN then it may result in an error because of security concerns.

So if you are using a VPN while accessing the JioCinema then consider disabling it and then try using the JioCinema app to check if you still have the error or not.

Fix 5: Uninstall And Reinstall The App

If nothing is working, and you still continue to get the error then try uninstalling the JioCinema app and then reinstall it. Make sure to restart the device before reinstalling the JioCinema.

  • Uninstall the JioCinema app from your device.
  • Then restart the device.
  • Once the device restarts, reinstall the JioCinema.
  • Then relaunch the JioCinema.
  • Now login to your account.
  • Now check if the error continues.

Fix 6: Report The Error

If the error continues to occur on your screen then there is something wrong with the JioCinema service. It will be best for you to keep retrying and report the error at  [email protected], or visit the JioCinema social media account to report the error.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.