If you are an owner of a PS4 device, you might already be aware of the importance of updates on the device, but sometimes updates can notorious for getting stuck and you might not even be able to use any other processes in the background while the update is rejected.
This is exactly what the ps4 Error Code np-37637-6 is all about.
When you get this error code, you will also get an error message that says “Cannot install the latest system software. Install the latest system software.”
This is an issue where the system software does not allow for the installation of the latest update. And this can happen for many different reasons, some of them are corrupted update files, network connection problems, and hardware issues.
How to solve the ps4 Error Code np-37637-6?
Fix 1: Take a look at your network connection
To download the latest update on PS4, you need to have a stable and reliable Internet connection.
If the speed of the Internet connection is slow, you will not be able to download the latest update because the server connection will not be possible. Sometimes you might be able to launch the update, but it will not be completed because of the speed of the Internet.
To check If the speed of your Internet connection is sufficient for the downloading of updates, you need to Google an Internet speed meter.
Now run an Internet speed test for the upload and download speed of your Internet connection.
If the speed of the connection is slow, the first thing you need to check is if you’re using a mobile network or a wired connection. In case you’re using a mobile network, you need to switch to a wired connection as it is more stable. In other cases, you need to talk to your network service provider to help you with the issue.
Fix 2: Delete the update-related file
If the system had tried to download an update but it was unable to, the files related to that update might be corrupt.
In this case, you must delete the update-related files before you can download another version of the update so that there is no withstanding corruption of files on the device before the next update can be downloaded.
To do this, follow certain steps.
- Launch the PS4 settings.
- Now click on System Settings.
- Click on System Software.
- Click on System Software Update.
- You will now see a file that is related to the system software update.
- Next to the file is an option named delete.
- Click on Delete.
Once this process is completed, now you can again install the update.
Fix 3: Rebuild your PS4 database
The PS4 database contains all the files for the system as well as the different files for the different games.
It is basically a giant collection of files for the PS4 system.
If there are files that are missing or corrupted on the PS4 database, you will face a lot of issues like this problem with the system software update. There are many issues on the PS4 that can be solved by rebuilding the PS4 database. Here is how you can rebuild the PS4 database.
- Launch the PS4 settings.
- Click on System.
- Click on Initialize.
- Now click on Initialise PS4.
- This will reinstall the system software.
- Click on the option to initialize PS4 (Keep applications.)
- Now you will see a certain set of instructions on the screen that you need to follow in order to complete the rebuilding of the PS4 database.
- Follow the instructions and the process will be completed.
Fix 4: Download the update file manually
Since the automatic update version of the PS4 is not working, you might need to download the update file from the PlayStation website directly.
This is because, during the automatic process, the file that is needed is automatically found and placed on your computer, but it’s the process is not working. You will need to manually find the file related to the latest update on PS4 and then place it on your device by downloading it.
Many people have said that it has helped them to update their PS4, but this is just a workaround. This will not solve your automatic update issue.
Fix 5: Make sure you’re not playing any games on the PS4 while it is updating
This is more of a precaution that you need to take in order to make sure that the software update is downloaded.
However, many people are not aware that while the system software is updating in the background, you are not allowed to play any games. If you do, then the memory resources will be used for the games and you will not be able to finish the System Software Update installation process.
Fix 6: Take a look at your DNS settings
The Domain Name System settings on your PS4 can be the culprit behind the update process not being completed.
This is because it does not allow the system to track your IP address to download a system software update. You can launch your DNS settings on PlayStation 4 and make some changes to it so that this is no longer an issue. Here is the process to do it.
- Launch the PS4 settings.
- Click on the network option.
- Click on the Internet option.
- Click on the IP address settings option.
- Click on the manual option.
- Now replace the DNS settings with the following.
- For the primary DNS: 8.8.8.8
- For the secondary DNS: 8.8.4.4
This might solve your issue.
Fix 7: Contact the support team to help you with the issue
If you have tried all the solutions on the list above but are still not able to get rid of the issue, You need to contact the Sony PlayStation 4 support team.
They will make a note of your issue and generate a support ticket. You can follow this ticket till the issue is solved.
You can also visit the player forums on platforms like Tumblr, Reddit, Facebook, and Twitter. Other players share their pearls of wisdom on the issue that you might be facing.
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