[Fix] Sims 4 “Game Failed To Load Error Code 123”

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Published on: , Last Updated on January 12, 2024

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In this article, we will discuss The Sims 4 Game failed to load error code 123, this error means that there is a problem with the game files, like any issues with the custom games files, etc.


How to get rid of The Sims 4 Game failed to load error code 123?


Fix 1: Verify the integrity of your game files

The first thing that you should do when you are doubtful about the game files is verify the integrity of your game files.

To verify the integrity of your game files, you need to launch your game client. 

If you’re playing Sims 4, this means that you are playing it through the Origin game client. Here is how you can verify the integrity of your game files.

  • Launch the Origin game client.
  • Open the games library.
  • Find Sims 4 in the games library.
  • Right-click on Sims 4.
  • Now you will see a list of options. 
  • Select the option that says Repair.

Origin Game Client will now verify the integrity of your game files and replace any missing files or corrupted files.


Fix 2: Remove the mods 

The modification or visual alterations that you make to the game, which are also known as the mods in gaming language, are also an issue that can cause Sims 4 to have loading problems.

Many users have reported that when they downloaded wants on their Sims 4 gameplay, this caused many issues with their game. 

If you have installed any mods, remove them and then re-launch the game to see if the error code disappears.

If you’re not sure where you will find the mods files, then you can find them here.

  • Launch the Documents folder.
  • Click on the Electronic Arts folder.
  • Now click on The Sims 4.
  • Click on Mods

Fix 3: Update the graphics card driver on your device

If you’re an avid gamer, you are aware of the importance of the graphics card. The graphics card cannot work properly without the proper firmware updates.

This is why you need to check if the graphics card driver on your device is properly updated. 

If you find the latest version of the graphics card driver, install it immediately and then re-launch the game to see if the error code goes away.


Fix 4: Restart your device

Sometimes there are many different background processes going on on your device that might cause issues with the game.

Of identifying each program that is conflicting individually. You can just restart the device or go through a power cycling session.

This shuts down all the processes in the background of the device and then re-launches the processes that you actually want to launch.

When you’re facing this error on Sims 4, restart your device and then just launch Sims 4.


Fix 5: Change the game mode

As you might be aware that you can play Sims 4 in different modes, that you can try to change the game mode that you’re playing.

Here is how you can do it.

  • Launch the main menu of the game.
  • Now click on Game Modes.
  • Now select the mode that you want to play with.

This will change the game mode and it has been a great workaround for many players.


Fix 6: Update your game

Sims 4 is a game that requires regular updates because the developers are always adding new features and removing the bugs in the previous version of the game.

All this is communicated to your device through the newer updates that you need to install whenever you get a notification.

Sometimes players make the mistake of ignoring these notifications and their game is not updated. This causes compatibility issues with the version of the game that you’re running on your device and the version of the game that is running on the server.

Whenever you face such errors, make sure that your game is updated to the latest version. If not, download the latest version and then re-launch the game to see if the issue goes away.


Fix 7: Use a different file for saving the game

Sometimes the save file that you’re using for the game can get corrupted and you might need to use a different file for saving the game.

Here is how you can do it.

  • Launch the main menu of the game.
  • Click on the option Load game.
  • You will see a list of different files.
  • Click on the save file that you want to load.

Fix 8: Delete the game and reinstall

Sometimes the files of the game that you have downloaded on your device are beyond repair and there is nothing that you can do to replace the missing or corrupted files.

The only thing that you need to do in this situation is to delete the game entirely and all the processes related to it.

After this is done, reinstall a fresh copy of the game. This will help you get rid of all the corrupted files from the system and also give you an updated version of the game.


Fix 9: Contact the game support team

If you have tried all the solutions in the list above but you are not able to get rid of the error code still, then you need to contact the game support team.

The game support team will register your issue and generate a support ticket that you can follow till the end of your query.

Another productive place where you can find solutions to this issue is the user forums for Sims 4. Many players suggest their tried and tested solutions here, which are much better than the official support at times.


To conclude


The Sims 4 game failed to load Error code 123 is an issue with the game files. There are different solutions that you can use to get rid of the issues with the game files that we have suggested in this article.

We hope that we were able to help you get rid of the issue and you are now able to play the game without any interruptions.

Keep following for more gaming and technical advice. Happy gaming!!


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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.