How To Fix Xbox “The error has been recorded and we will investigate. Please try to redeem your code later.”?

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Published on: , Last Updated on February 27, 2024

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In this article, we will share the details of an issue that occurs while redeeming a game pass code, and the error reads, “Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.”.

Based on the users’ complaints this error mainly comes when users try to redeem their Xbox Game Pass code but their code doesn’t redeem and shows this error.

Even there were many users who tried redeeming their code on the Xbox, PC, and Mobile but still continued to get the error.

In our research, we have found that this error mainly comes when the Xbox system is facing some problem or if it’s temporarily down.

Below we have shared a few suggestions that you can try, in many cases they may help resolve the error.


Fixes For “Sorry, an unexpected error has occurred. The Error Has Been Recorded And We Will investigate. Please Try To Redeem Your Code Later”


Fix 1: Try Again And Again

First of all, this is a system-side issue so there is nothing you can do on your end to directly resolve the problem but in our research, we have found that many users tried over and over to redeem their code, and finally it lets them bypass the error, so we will suggest the same for you.

Simply try redeeming your code again and again, if it fails and shows the error then backspace enter the last letter again, and then from the confirmation screen tap ok.

The error has been recorded and we will investigate. Please try to redeem your code later.

Fix 2: Try Switching Between Xbox, PC, And Mobile

If you still haven’t tried this then we will suggest you try switching between Xbox, PC, and Mobile.

In case the issue is platform-specific then switching to a different platform may help bypass the error, so if you still haven’t tried this then we will highly recommend you to try this.


Fix 3: Check Xbox Live Server Status

If you are done with both of the above-given suggestions but continue to receive the error then we will advise you to check the Xbox Live server status to check for any known issue or outage.

Simply visit support.xbox.com/en-US/xbox-live-status and check if there is any known issue or if there is any ongoing outage.

In case there is an outage we will recommend you to wait it out, but if there is no outage or issue then you can choose to connect with the Xbox support team, but before doing so we will advise you to wait for at least 12 to 24 hours.

The error has been recorded and we will investigate. Please try to redeem your code later.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.