How To Fix Xbox “The error has been recorded and we will investigate. Please try to redeem your code later.”?

In this article, we will share the details of an issue that occurs while redeeming a game pass code, and the error reads, “Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.”.

Based on the users’ complaints this error mainly comes when users try to redeem their Xbox Game Pass code but their code doesn’t redeem and shows this error.

Even there were many users who tried redeeming their code on the Xbox, PC, and Mobile but still continued to get the error.

In our research, we have found that this error mainly comes when the Xbox system is facing some problem or if it’s temporarily down.

Below we have shared a few suggestions that you can try, in many cases they may help resolve the error.

Fix 1: Try Again And Again

First of all, this is a system-side issue so there is nothing you can do on your end to directly resolve the problem but in our research, we have found that many users tried over and over to redeem their code, and finally it lets them bypass the error, so we will suggest the same for you.

Simply try redeeming your code again and again, if it fails and shows the error then backspace enter the last letter again, and then from the confirmation screen tap ok.

Fix 2: Try Switching Between Xbox, PC, And Mobile

If you still haven’t tried this then we will suggest you try switching between Xbox, PC, and Mobile.

In case the issue is platform-specific then switching to a different platform may help bypass the error, so if you still haven’t tried this then we will highly recommend you to try this.