[Resolved] My phone is not detected by my computer. It gets charged, but I cannot transfer data

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Last Updated on August 12, 2021

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In different forums, I noticed people are asking to resolve the issue where their phone gets charged by the USB but doesn’t show the “file transfer” option when connected to the PC.

In this post, I am going to tell you the possible solutions for this issue to get rid of it.

My Phone Is Not Detected By My Computer

Reasons Why Android USB Options Not Showing

  • Your USB cable is broken
  • There may be some dirt in your USB cable
  • Some USB cables are just for charging but can’t transfer the file
  • There may be some issue with your phone which need to be resolved
  • Maybe you have to manually enable the USB file transfer option from the phone developer options

Troubleshoot To Fix Android USB Device Not Recognized but Charging

  • Use The Original Cable
  • Check Your USB Cable & Charging Port For Dirt Or Damage.
  • Check Update For Your Phone.
  • Restart The Phone
  • Enable USB Debugging
  • Set Default USB Configuration
  • Use The Phone In Safe Mode
  • Perform Hard (Factory) Reset
  • Update Or Install Proper Driver To Your Windows PC
  • Re-Install Android USB Driver

1. Use The Original Cable

Make sure that you are using the original cable which comes with the phone. In the forum, I noticed that in many cases, the problem was the USB cable.

All the USB cables look the same, but many new phones don’t work pretty well with the local or old cables.

Also, not all the USB cables are able to transfer the file, yes they can charge your phone but can’t help you to transfer the file. That’s why it’s important to use the original cable.

So if you are using a cable which you purchased from the local market, then it’s possible that the cable has not the feature of the file transfer.

So make sure you are using the original cable to transfer the file.

To simply test the cable, pick another phone from your family or friend, and try to transfer the file. If you are getting the same error with other phones too, then the fault is with the USB cable, not your phone.

2. Check your USB cable & Charging Port for dirt or damage.

If you are using the original cable but still it’s not transferring the file, then please check if there is any dirt, and if there is, please clean it.

Also, check your phone’s USB port if there are any bent or broken connectors or dust in the slot.

3. Check update for your phone.

If you are using the right cable and the phone’s USB port is also clean, then one thing is clear that the issue is not with the cable.

So now we will try different troubleshoot for the phone to check if it fixes the problem.

First, check if your phone needs to be updated.

  • Go to settings
  • Tap about phone
  • Tap software update
  • Check if there is any pending update. If there is an update, then please update your phone and check if it resolves the issues. 

4. Restart The Phone

To restart your phone, simply follow these steps, 

  • Just hold the power button
  • Tap restart
  • Wait till it finishes the restarting process

Sometimes a simple restart process can fix the issue.

5. Enable USB Debugging

  • Go to your phone setting
  • Go to about phone
  • Look for build number (Or simply search build number from setting’s search bar)
  • Tap five or 6 times on the build number till it shows the notification that developer options are enabled
  • Go back and look if you can see the developer options in the settings, and enter the developer options
  • Toggle on the USB debugging

6. Set Default USB Configuration

  • Go to settings
  • Developer options
  • Tap USB Configuration
  • Select file transferring

7. Use The Phone In Safe Mode

A safe mode is an option in your Android phone which disables all third-party applications. So you can be sure that the problem is not because of any third-party app.

  • Hold the power button
  • Tap and hold power off 1 or 2 seconds the
  • Tap safe mode

Check if now the USB transfer option is showing; if yes, then come back to the normal mode and try uninstalling the apps one by one to find which third-party app is the culprit.

Note: To get out of safe mode, just turn off the phone in the normal manner and restart it.

8. Perform hard (Factory) reset

Before factory reset, please take backup of all of the data because, after the factory reset, all of the phone data will erase, as it comes the brand new to you.

  • Go to your phone settings
  • Go to general
  • Tap reset
  • Tap Factory Reset (or simply go to the setting’s search bar and search for factory reset)

9. Update or install proper driver To your Windows PC

If you are using a Windows PC for file transfer, then it’s possible that there are issues with your PC driver.

  • Go to Start
  • Then visit the Control Panel.
  • Tap “System and Security”,
  • Tap “System”.
  • Tap “Device Manager” from the left list.
  • Look for the MTP driver under “Other devices” or “Portable devices”. Check if there is a yellow sign on the MTP driver. If there is a yellow sign, then it means there are some issues with your driver.
  • Right-click on the driver
  • Tap “Update Driver Software…”
  • Choose “Browse my computer for driver software”> “Let me pick a list of device drivers on my computer”
  • Choose “MTP USB Device”
  • Tap Next, and wait til finishes the process

Once the driver is updated, try to connect your device.

10. Re-Install Android USB Driver

  • Connect your Android phone to PC by using your USB cable
  • Open “Device Manager” (Press Windows + X button)
  • Go to Portable Devices
  • Locate your Android device, and right-click on it
  • Tap uninstall and wait till it finishes the process 
  • Disconnect and reconnect your phone from computer
  • Your window will reinstall the Android USB driver, which should fix the problem

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A Digital Marketer by profession and a passionate traveller. Technology has been always my first interest, so I consistently look for new updates in tech to explore, and also has expertise in WordPress.