How To Troubleshoot Xbox 360 Error Code 8007065b?

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Published on: , Last Updated on July 24, 2023

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Are you having the error code 8007065b with the Xbox 360 while using Xbox Live or while downloading anything to your account? If yes then in this post we will share all the details related to the error along with the workarounds you are required to to resolve the error.


What Is Xbox 360 Error Code 8007065b?


As per our research, the error code 8007065b mainly comes with the Xbox 360 while downloading any content or while using Xbox Live.

As per the information shared by the Xbox, the error indicates the issues related to the Xbox Live service being down. But in some cases, other factors can also lead to the error.

The error can come with two different error messages,

“Sorry, there’s a problem with the credentials that you’re using to sign in. Go to https://account.live.com to fix the problem 8007065B”

 “Some Xbox live content is unavailable 8007065B” 


Fixes For Xbox 360 Error Code 8007065b


Fix 1: Check Xbox Status

As per the official instruction shared by the Xbox support page, you should first check the Xbox server status.

To check the Xbox server status you can visit here, once you are on the server status page, then from the top of the page check for the Xbox Live service alert.

In case there is any alert for the Xbox Live service then we will suggest you to wait for some time and try again.


Fix 2: Sing Out From The profile And Re-sign in

Next, we will suggest you to sign out from your profile and resign in back. This will help you clear any temporary glitch from your account which might be causing the error.

  • Press the Xbox button to open the guide.
  • Then choose Profile & System.
  • Then choose Sign Out.
  • Then Restart your Xbox console.
  • Then Sing in back to your profile.
  • Then check if the error still appears.

Fix 3: Remove And Re-Add Your Xbox 360 profile

If you still receive the error then we will suggest you to remove and re-add your Xbox 360 profile to check if that helps. Follow the steps given below and check if that helps you.

  • Go to your console Settings.
  • Then choose System.
  • Then choose Storage.
  • Then choose Profiles.
  • Then choose the Xbox profile which you want to delete.
  • Then choose the option Delete Profile.
  • Then go back to the Settings.
  • Then choose System Settings.
  • Then choose Storage.
  • Then Highlight the storage device.
  • Then press the Y button from your controller to access the Device Options.
  • Then choose the Clear System Cache option.
  • When the confirmation window prompts to confirm storage device maintenance, choose Yes.
  • Then press the Guide button from your controller.
  • Then choose the Download Profile.
  • Then scroll down to the bottom and choose Download Profile.
  • Then enter your Microsoft account detail which is associated with your Xbox profile.
  • In case you use external storage then you can choose the storage device on which you want to save your Xbox profile.

Note: In case you need more clarity or have any doubt about the above steps then you can refer to this guide.


Fix 4: Make Sure Your Internet Is Working

  • If you still have the error then check and make sure your internet is working. We will suggest you to restart your router. Once your router gets restarted, go to any internet speed test website and check if your internet is working with good speed or not.
  • You can also consider connecting over a different wifi connection. If you do not have access to other wifi connections then you can consider connecting over a mobile hotspot connection.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.