How To Fix Apple TV Error Code n/64?

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Published on: , Last Updated on July 31, 2023

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Apple TV Error Code n/64

By now, I am pretty sure you must have already come across various articles out there explaining solutions to solve the following Apple TV Error Code n/64

Hence, it would be just dumb on my part to repeat all the solutions you might have already come across by now. 

However, if this is the first article you have landed upon and are still unaware of the general troubleshooting methods out there to solve the following error. Then, feel free to go through the article and try out the solutions as shown below.

Moreover, it is also important to note here, that since the actual specific cause of the following n/64 Error on Apple TV is still unknown. These solutions which have been listed below, just work as a general troubleshooting approach covering any possible reasons out there such as an outdated app, a faulty internet connection, a server issue and so on, responsible for causing the following error to occur. 

Hence, it is advised that you try out each of the solutions shown below, with a trial and error approach to make the most out of it.


Fixes For Apple TV Error Code n/64


Fix 1: Check Server Status

If you are having trouble streaming content on the Apple TV app with the n/64 error popping up. Then, it would be a good idea to first look into the status of Apple TV servers and see if they are suffering from any kind of server outages or are going through some kind of maintenance. 

You can do this by directly going to their official website here. Or, head to third-party websites like downdetcector, isdownstatus, hostgator and so on, to check whether the servers are up and running fine.

And if the servers are down and not running properly. Then, there is actually nothing much you could do anyways to solve the error. But, just wait it out till the problem causing the error is taken care of at the server side itself.


Fix 2: Check Internet Connectivity

There may also be times when an unstable or slow internet connection can also lead to such an error to occur. Now this can happen due to a number of reasons such as loss of data due to a loose connection or a damage to wires connecting your network hardware and so on. 

Hence, it is important that you thoroughly check your connections properly for any loose connections or damage and take measures accordingly to prevent any loss of such data. 

Moreover, if the connection you are currently subscribed to does not provide you with a decent speed or stable connection, needed for the Apple TV app to work properly. Then, in such cases too, the following error may occur. 

You can check the speed of your internet connection here. And, if the speed you are getting does not match to what had been promised by your ISP for the plan you have been subscribed to. Then, it would be a good idea to discuss the matter with your ISP provider and choose a plan which better suits your needs or changes to a different ISP provider who is able to provide you with an even better connection.


Fix 3: Update Software

If your Apple TV app or device firmware are outdated and have not been updated for a long time now. Then too, as a result of being incompatible with each other, such an error may show up. 

Hence, it is advised that you update your Apple TV app as well as your device firmware to the latest versions and avoid such errors from showing as a result of being incompatible with each other. 

To update your Apple TV app, you can refer to the following guide

As for updating the platform firmware you are running Apple TV on. It would be better to search up for the steps on your own to update your respective device or platforms, to avoid any confusion.


Fix 4: Reset Network Hardware

A network glitch or incompatible settings within your network devices such as your router or modem device can also result in the following error to occur. 

And if that is what is happening in your case. Then, resetting such network hardware should help you solve the issue on your own. 

Now here, the steps to resetting a router or modem device may differ from one model to the other. Hence, it would be a good idea to search for the steps on your own and reset your respective network devices to try and solve the following issue.


Fix 5: Uninstall and Reinstall the App

If the following n/64 error is showing up as a result of a bug or glitch within the app. Then, uninstalling the app completely from your device and reinstalling it fresh, might help solve such bugs, glitches as well as the error itself.


Fix 6: Disable VPN 

For those of you who are using a VPN service or app on your devices. You can also try disabling such apps to see if doing so helps fix the issue. 

Many users with the same issue on their systems, have reported that disabling their VPN app or service helped them in getting rid of the following error, allowing them to stream again properly.


Fix 7: Disable Firewall or Antivirus app

There have also been cases, reporting that certain firewall or antivirus apps might be the reason preventing the app from working properly, resulting in such an error to show up.

Hence, you can give disabling your firewall service or app a try too. And see if that helps with the error. 

However, it is important to note here that, if doing so helps you get rid of the error. Then, it is strongly advised that you report the following problem to their customer support and help them fix the bug, so that you can stream content on Apple TV, even when your Firewall app or service is working to protect your system in the background.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.