How To Fix Netflix Error Code tvq-nw-104 (500)?

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Published on: , Last Updated on July 24, 2023

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Netflix error code tvq-nw-104 (500) is a network connectivity error which means that you have some network issues which are stopping your device from establishing a connection with the Netflix services. The error says “Netflix has encountered an error. Retrying in [X] seconds.”

If you are currently having trouble because of this error then follow the steps given below to resolve the error ASAP.

Netflix Error Code tvq-nw-104 (500)

Fixes For Netflix Error Code tvq-nw-104 (500)


Fix 1: Sign Out And Sing In Back

This error can occur for many reasons and one such error is a temporary glitch with your Netflix account. And in that case, you should try signing out from your Netflix account and then signing in back. Follow the steps given below to do so.

Steps to sign out and sign in back from the main menu

  • Go to the main menu.
  • Then choose Help.
  • Then choose Sign out.
  • Then Quit the Netflix app.
  • Then Relaunch Netflix, and Re-login to your account.
  • Now check if the error still comes.

Steps to sign out and sign in back from the error screen

  • From the error screen choose More Details.
  • Then choose Sign out or Reset.
  • Then Quit the Netflix app.
  • Then Relaunch Netflix and Re-login to your account.

Quit Tip: If you are having issues while signing out from your account, and you are using a smart TV then press these buttons in the same order from your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, choose Sign out, Reset, or Deactivate.


Fix 2: Restart Your Device

If signing out and re-signing into your account is not fixing the issue then you need to restart the device on which you are using Netflix. If you are using the wireless internet then along with the device also restart your internet.

  • Power off your device. Make sure to unplug the power cable from the wall outlet.
  • Now Wait for around 2 to 3 minutes.
  • Meanwhile, if you are using the wifi connection then power off and power on the router.
  • Then Restart your device.
  • Now check if the error is gone or not.

Note: If the error persists then try connecting your device to any alternate internet connection. You can choose a mobile hotspot connection, or use any alternate wifi connection.


Fix 3: Contact Netflix

If the error persists then you should get in touch with the Netflix support team so they can look into the error to provide further assistance. To contact the Netflix team you can visit here.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.