How To Fix Microsoft Office 365 Error Code 5pzx9?

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Published on: , Last Updated on February 27, 2024

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In this article, we are going to share the details for the error code 5pzx9 which comes when users try to sign in to any of their Microsoft Office apps.

The error reads, “Another account from your organization is already signed in on this device. Try again with a different account.”

In our research, we have found that this error comes despite what device users are using which indicates that this error is all over and can come to desktop/laptop as well as smartphones.

Our research suggests that this error can come for various reasons and we have to try all kinds of workarounds to fix any causes that can lead to such issues.

Microsoft Office 365 Error Code 5pzx9

Fixes For Microsoft Office 365 Error Code 5pzx9


Fix 1: Are You Having The Error On An iPhone Smartphone?

If you are having the error while trying to access any of the Microsoft Office apps on your IOS smartphone then try enabling the Delete Login Credentials for the Microsoft Office app for which you are having the error.

Here are the steps you need to follow:

  • Go to the Settings.
  • Then choose the Microsoft Office app for which you are having the error.
  • Then under the RESET, choose Reset ‘app name’.
  • Then choose Delete Login Credentials.
  • Then relaunch the Microsoft Office app and check if error still persists.

Fix 2: Try Signing Out And Re-Signing Back In

  • First launch any Microsoft 365 app such as Excel, Word, etc.
  • Then tap on the File from the top left corner.
  • Then select Account.
  • Then Select Sign out.
  • Then you need to completely close the Office product.
  • Then Relaunch the Office app, and try re-signing in.

Fix 3: Check For Other Signed-In Accounts

It can also be possible that you are having the issue because any other of your organization accounts is signed into your device causing this issue, so try signing out from your accounts to check if that helps or not.

  • First, try logging out any of the Microsoft 365 accounts from which you are currently signed in.
  • Then shut down your device, and let it rest for around 30 to 40 seconds.
  • Then restart your device.
  • Then try re-signing in to check for the error.

Fix 4: Check Group Policies

Many times group policies can also cause such sign-in issues so we will advise you to check to check for that also.

  • Tap the Win + R.
  • Then type secpol.msc, and press Enter.
  • Then go to the Security Settings.
  • Then choose Local Policies.
  • Then choose Security Options.
  • Then find the policy setting called “Accounts: Block Microsoft accounts”.
  • Then double-click on it, doing so will disable this policy, then Apply the changes.
  • Then Shut down your device and Restart it.
  • Then check for the error again.

Fix 5: Try Clearing the Keychain Entries If You Are Using Macbook

In case you are having the error on a MAC then you can try clearing the Keychain Entries.

  • Access the Keychain Access app on your MAC.
  • Then go to the Search field.
  • Then type Office.
  • Then delete the entries related to Office.
  • Once done, check if you are still receiving the error.

Fix 6: Contact Support

If you are done with everything we have suggested above but continue to get the error then we will advise you to reach out to Microsoft support to report the issue, at this point, they can help you better.


FAQs | Frequently Asked Questions


What Does The Microsoft Office 365 Error Code 5pzx9 Say?

Microsoft Office 365 error code 5pzx9 reads, “Another account from your organization is already signed in on this device. Try again with a different account.”

When Does The Microsoft Office 365 Error Code 5pzx9 Occur?

Microsoft Office 365 error code 5pzx9 mainly comes while signing in to any of the Microsoft Office apps.

What Happens Because Of The Microsoft Office 365 Error Code 5pzx9?

Microsoft Office 365 error code 5pzx9 prevents the users from signing in to any of the Microsoft Office apps.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.