As per the Netflix support page, the error code atv-ui51 mainly occurs on Apple TV and this error can occur while streaming any movie or TV show. As per the official information, this error code indicates a network connectivity issue which may occur because of internet issues, or something else.
So if you are having this error then follow the steps given below to troubleshoot the error as soon as possible.
How To Fix Netflix Error Code atv-ui51?
Fix 1: Restart Your Apple TV And Internet
Restarting the Apple TV is the first thing you are required to do. Simply power off your Apple TV and then restart it after a few seconds. Along with the internet, we will also suggest restarting the internet.
- Unplug your Apple Tv box from the power outlet to shut it down.
- Then unplug the router power cable from the power outlet to shut it down.
- Now wait for full 2 to 3 minutes.
- Then power on the Apple TV box and router.
- Now check if the error still persists.
Fix 2: Make Sure Your Internet Is Working
If the error remains then check if your internet is working normally or not. To do so you can connect your mobile to the internet from which Apple TV is connected and try accessing different apps to make sure your internet is working flawlessly. If you find your internet is not working or apps are taking time to load then contact your ISP to troubleshoot the internet.
Fix 3: Make Some Changes To The Network Settings
- Go to your TV main menu.
- Then choose Settings.
- Choose General.
- Choose Network.
- Choose between Wi-Fi or Ethernet.
- Then choose Configure IP and choose Automatic.
- Then choose Configure DNS, and choose Automatic.
- Then tap the Menu until you get back to the main menu.
- Now check if the error still persists.
Fix 4: Try Changing The DNS Manually
If choosing the automatic DNS is not helping with the error then choose the DNS manually and add the open DNS.
- Go to Apple TV main menu.
- Choose Settings.
- Choose General.
- Choose Network.
- Choose any one between the Ethernet or your WiFi network.
- Choose Configure DNS.
- Then chose Manual.
- Then overwrite the DNS address to “208.67.222.222 & 208.67.220.220”.
- Then choose Done.
- Now try accessing Netflix to check if the error is gone or not.
Fix 4: Contact Netflix
If you still struggle with the error but have tried all the common workarounds given above which could help you resolve the error. Then get in touch with Netflix for further help and advice.
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