How To Fix Netflix Error code UI3013?

Published & Fact Checked by
Published on: , Last Updated on April 2, 2024

Ai Disclaimer: We don't use AI for content or research. The contents is researched and written by our team.

» Home » Error Codes » Netflix » How To Fix Netflix Error code UI3013?

If you are receiving the error code UI3013 with Netflix while using it from your PC/laptop browser, then here in this article, we are going to share the details for this error.

The error reads “Sorry, we’re having trouble with your request.”

As per the Information shared by Netflix, the error only occurs while using Netflix from a desktop/laptop browser, and the reason for the issue is using the Netflix 1080p browser extension.

So, if you are using the Netflix 1080p browser extension, then this is the culprit and you have to disable it to get rid of the error.

As of now, we don’t know what exactly happened that triggered this error with the Netflix 1080p browser extension.

In case, you are not using the Netflix 1080p browser extension but using any other Netflix-specific extensions then try disabling them and then check for the error.

Netflix Error code UI3013

Fixes For Netflix Error code UI3013


We already have mentioned above that the reason for the issue is the Netflix 1080p or any similar Netflix-specific browser extensions, so to resolve the issue you have to disable these browser extensions.

In case, you don’t know how to disable the browser extensions under your browser then follow the below given steps.

For Chrome

  • Go to the Settings.
  • Then choose Extensions.
  • Then look for the Extensions that you need to remove.
  • Then choose Remove.
  • If the pop-up window prompts, choose Remove again to confirm.
  • Then close and restart your browser.
  • Then check for the error again.

For Firefox

  • From the top right corner tap the Menu button.
  • Then choose Add-ons and themes.
  • Then choose Extensions.
  • Then look for the Extension that you need to remove.
  • Then tap the button next to the Extension to disable it.
  • Then close and restart the browser.
  • Then check for the error.

Note: If the error still comes then we suggest you disable your browser extension one by one until you finally find the browser which is causing the issue. In case disabling the browser extensions is not helping in fixing the issue then you can choose to contact Netflix support.


Related Error Codes

Photo of author
Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.