How to fix Orange TV Error Code e29?

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Orange TV Error Code e29

Error code e39 occurs with the Orange TV when users try to open the app, and the error comes like this “sorry, the requested content is not available” (E29).”

We also have found that this error is occurring on all kinds of devices whether you are using Orange TV on SmartTV, Chromecast, Fire Stick, or any similar device.

During our research, we have come upon a thread where one of the Orange TV team members has acknowledged that they are getting complaints from many users for this error.

Orange TV Error Code e29

How To Fix Error Code e29 Orange TV?

Fix 1: Restart The Orange TV

On the Orange TV official community, the Orange TV team has confirmed that the incident that caused this error has already been fixed. But if you still continue to get this error then the first thing you should try is to restart the Orange TV app.

Orange TV Error Code e29
  • Close the Orange TV app.
  • Then simply disconnect the device from the internet. 
  • Then wait for around 20 seconds.
  • Then reconnect the device to the internet.
  • Now open the Orange TV app and check if you still have the error.

Fix 2: Check If Orange TV App Needed To Be Updated

The next thing you need to do is to check if Orange TV needs to be updated.

So check and if there are any pending updates available for the Orange TV then consider updating the app. After that check, if the error still persists.

Fix 3: Restart The Device

If Orange TV is updated but the error still continues then try restarting the device and internet.

  • Quit the Orange TV app.
  • Power off your internet and the device on which using Orange TV.
  • Then wait for around 5 minutes.
  • Then power on the internet and Orange TV.
  • Then connect the device to the internet, and try accessing Orange TV.

Fix 4: Check Internet Issues

Go to any internet speed test website and check your internet speed. If in case your internet speed is slow then get in touch with your ISP.

If your internet speed is good but the error still persists then try using any other wifi connection or use any hotspot connection. If Orange TV is working over the other internet then get in touch with your ISP to report the issue.

Fix 5: Clear Cache

If your internet is working without any issues then try clearing the cache for ​the Orange TV app.

If you don’t know how to clear the Orange TV app cache on your device then depending upon your device you can Google the exact steps to clear the cache data.

And once the Orange TV cache files are cleared try using Orange TV again.

Fix 6: Other Workarounds

  • If in case clearing the cache data also fails to resolve the error then simply uninstall the app and then reinstall it. Please make sure to restart the device once you uninstall the app, and then reinstall Orange TV.
  • Try using Orange TV on any other device than your current one to check if Orange TV is showing the error on a particular device or everywhere.

At last, if you continue to get the error then we will suggest you to get in touch with the Orange TV support team.

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Rahul Choudhary
Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.