How To Fix Sky Q Error mr102?

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Published on: , Last Updated on February 28, 2024

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In this article, we will talk about the error code mr102 with the Sky Q.

As per our research users may get the error code mr102 with their Sky Q mini box. Based on the users’ complaints their mini box doesn’t connect to the main Q box or internet and shows this error. Some users also have shared that for them rebooting their system resolves for a short period but the error comes back again.

Our research suggests that this error mainly comes when your Mini box fails to connect to the main Q box. It can happen if for some reason your Mini Box has gone into the energy-saving mode or just lost the connection normally over time with the main box.


Troubleshoots For Sky Q Error mr102


Fix 1: Reboot The Sky mini box

As I mentioned above, this error mainly comes when for some reason your Mini box loses the connection, so try shutting down your Sky mini box at the wall for around 30 to 40 seconds, and then restart it. Check if this helps resolve the issue or not.

  • Shut down your Mini box at the wall.
  • Now let your Mini box rest for around 39 to 40 seconds.
  • Then restart your Mini box.
  • Then check if the error still comes or not.

Fix 2: Perform a Network Reset For Your Mini

If rebooting your Mini box doesn’t resolve the issue then try performing the network reset for your Mini box, to do that you have to access the main settings. In case you need help with this then below we have shared the steps to perform network reset for your Mini.

  • Go to the Mini settings.
  • Then go to the Setup.
  • Then choose Network.
  • Then Highlight the Status.
  • Then choose Reset.
  • Then you need to follow the instructions to WPS with the main Q box.

Fix 3: Contact Sky Support

If you are done with rebooting and network resetting your Mini box but the error still continues then you are not alone. Many users in the Sky community have shared that they continue to get the error even though they have tried these steps. In those situations, it will be best for you to reach out to Sky support to report the issue.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.