If you are someone who uses Zelle to carry out all your online transactions. And, unfortunately have been prompted with the following Zelle Error Code c201 on your app screens. Then, chances are that you are seeing the error as a result of your number being blocked by the Zelle itself or your respective bank where your Zelle app is linked to.
Ofcourse, there can be other reasons as well, such as an untrusted network or bugs arising due to cache memory being stored on your app or browser itself. But, be it any reason, in the following article here, we shall try to list out all the possible solutions out there, with the help of which you should be able to solve the error by yourself and in no time.
How To Fix Zelle Error Code c201?
Fix 1: Unusual Activity
If you have any unusual activity going in with your connection or the bank account linked to your Zelle account. Then, such an error showing up might be a common thing for you to expect.
There may be times, when without your knowledge, someone who is on your network can also carry out unusual activities that may seem like a red flag to Zelle servers, as a result of which they might ban your particular account and show you the following error message.
And for some reason, if you doubt that is the case. Then, contacting your ISP provider and asking them to make your network more secure may be the best option for you.
However, if it is you who are responsible for carrying out unusual activity with your account or on the network. Then, limiting or stopping such activities which may be flagged by Zelle should do the trick for you in preventing any such error message from appearing any time in the future.
Fix 2: Check your Banking app dashboard
If your bank is collaborating with Zelle, or are in some kind of partnership with it. Then, such an error may also show up as a result of conflict between your Bank app and the Zelle app linked to the same account.
In such cases, you will need to head to your Banking app dashboard and check if you can see the Zelle app link and click on it to carry out transactions through Zelle, using your Banking app itself.
If your bank is in a partnership with Zelle and has an app extension on its app dashboard itself. Then, sadly you might not be able to use the Zelle app separately. Hence, you should first check thoroughly whether your bank app has a Zelle service added or not.
Fix 3: Check your Credentials
Many times, most users often mistakenly feed in wrong credentials, due to which such an error might show up as well.
Hence, it is always a first hand rule to check your credentials properly before feeding them into the app, in order to avoid such errors from showing up.
Fix 4: Update the app
There may be times when an outdated app might be the sole reason responsible for causing the following error to occur.
If your app is quite outdated and does not have the required patches needed to work securely and safely. Such an error might show up as a result of the app to prevent you from carrying out any important transactions which might be prone to malware attacks.
Hence, it is very important that you keep such apps updated and equipped with the most recent security patches needed for it to work properly.
Fix 5: Clear app cache
Data being stored on your app cache for a long time, might at times, come in conflict with more recent data being fed into it or in use. In such cases, as a result of such conflicts, the following error might show up.
Hence, if you feel like you have not cleared your app cache in a while and that is what might be responsible for causing the following error to occur. Then, in such cases, it would be a good idea to clear up your app cache and see if doing so helps get rid of the error.
Now, to do so in an Android device, you can follow the steps as shown below:
- Head to your device’s Settings menu by either tapping on the Settings app or the Gear icon.
- Next, tap on the Apps option and on the next page, from the list of apps, click on the Zelle app icon.
- Then, under the Zelle app info page, click and go to the Storage & cache option page and tap on the clear cache option.
- Once the app cache has been cleared. Next, launch the app, log into your Zelle account and see if the error still shows up.
For iOS users, to clear up your app cache, you may refer to the following steps as shown below:
- Go to your iOS Settings menu from your Homescreen.
- Then on the next page, scroll down and tap on the Zelle app icon.
- Next, at the bottom, toggle on the clear (reset) app cache on next launch option.
- Launch the app and see if the error still persists.
Fix 6: Switch to a private network
Many users facing the same issue have also reported that, changing to a private network from a public network and launching the app, had helped them solve the error in their cases.
Hence, you too, if using the app on a public network, might try switching to a private network like your mobile network and see if it helps solve the issue in your case as well.
Fix 7: Contact Customer Support
If none of the above solutions worked for you. Then, it would be best to directly contact Zelle’s official Customer Support and discuss the problem with them, to come up with a solution which works for you.
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