Here in this article, we are going to share the details for the Zoom error code 5.
Error code 5 on Zoom is a network connection error.
You might be in the midst of a meeting but you will be kicked out with the error code 5. This is all because the network is not connected for long enough to sustain the meeting.
How to solve error code 5 on Zoom?
Fix 1: Device issues
If the device that you are using is having trouble, you need to perform a power cycle on the device.
- Here is how to perform the power cycle on your PC,
- Shut down your PC.
- Disconnect your PC from the power source.
- Then wait for around a few minutes.
- Then restart your PC and check if the error persists.
In case you are using Zoom on your phone, a simple restart on the device will do.
Fix 2: Check the internet speed
In case your internet is slow or unstable then this can also be the reason for the issue.
So go to any online internet speed testing tool and perform a speed test to make sure your internet is working with good speed and stability.
In case your internet is having issues connect over a different network or fix your internet.
Fix 3: Check If the firewall Or Antivirus Is Conflicting With Zoom
Many times your device’s Firewall or Antivirus can conflict with Zoom causing several issues so we suggest you to go to your Firewall and Antivirus to check if they are interfering with Zoom.
To be the safer side we suggest you to add Zoom under your device’s Firewall and Antivirus to make sure they do not conflict with Zoom.
Fix 4: Check if the Zoom app is updated
In case you are using the Zoom desktop or mobile app then check if have any pending updates for the app. If you find any pending updates then make sure to install them and then check for the error again.
Fix 5: Check the Zoom server
If the issues persist then the issue can be server-side. It may be possible that Zoom services are down right now causing this issue.
To check the Zoom service status you can refer to status.zoom.us. From there you can find if Zoom is facing some problem with any of their services.
Fix 6: Clear the browser cookies And Cache
In case you are using Zoom from your browser and you are done with the above suggestion without any resolution to the issue then you should try clearing your browser cookies and cache data.
Once your browser cookies and cache data are cleared, check if the error persists.
Fix 7: Contact Zoom support
If none of the above fixes have helped you resolve the issue, then you can contact the Zoom support team to help you with the same. They will also let you know if there are any issues on the server and if you need to wait.
