9 Easy Solutions To Fix Prime Video Internet Connectivity Problem

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Published on: , Last Updated on July 21, 2023

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It happens many times that Amazon shows you your internet connectivity-related issues. If you too are facing any issue with Prime video related to internet connectivity. Then in this post, I am going to help you to resolve the issue.

How To Fix Prime Video Internet Connectivity Problem?

Solution 1: Check If Your Internet Is Working Fine 

Simply connect your internet with a Mobile device or laptop to check if your internet is working fine.

Solution 2: Restart Your Wifi

  • Unplug the power cord
  • Wait for around one minute
  • Plug the power cord

Solution 3: Reset Your Wifi

  • Keep the wifi router power on
  • Take a sharp object.
  • Press the reset button from the back of your WIFI router
  • Wait till it finishes the reset process.
  • Set up your wifi

Solution 4: Check Your Internet Speed

If your internet download speed is below 4 MBPS, then you should contact your Internet Service Provider.

Solution 5: Restart Your Streaming Device

If you are using prime video in Smart TV or any streaming device such as Roku etc., then you should restart your device

  • Unplug the power cord
  • Wait for around one minute
  • Plug the power cord

If you are using prime video on a smartphone or laptop, then simply visit your device settings to restart.

Solution 6: Try To Connect Your Device With Other Internet

It may be possible that the error is from your ISP (Internet Service Provider). So simply turn on your mobile hotspot and connect your streaming device to check if Prime Video is working over another network or not.

Solution 7: Check For Your Device Update

Check if your device needs a software update. Simply Go to your device settings, and check for updates. If you will not be using the latest version, then you will see the option to update.

If you do not know how to check and update your device, then simply take the help of Google.

Solution 8: Check Update For the Prime Video

  • Go to the apps store on your device
  • Search for the Prime Video
  • Look if the prime video is showing any option for an update

Note: If you don’t see any option for the update, then it means your app has been updated with the latest version already. 

Solution 9: Uninstall & Reinstall Prime Video

If all of the above options don’t work, then simply uninstall the prime video, and reinstall again.

FAQS | Frequently Asked Questions

How Do I Update Amazon Prime On My Smart TV?

Open apps store in your smart tv -> searches for the Prime Video -> check if the prime video is showing the option for the update.

Amazon Prime Videos Can’t Be Played With My Home ISP.

Simply your ISP is blocking Prime Video, or someone configured the security settings on your home router to block Amazon Videos.

In both cases, I will suggest you contact your ISP. They can help you to deal with both of the situations.

In case your ISP is not helping and telling you that they can not do anything, then you can use a VPN to stream prime video over your internet.

Can I Use A Mobile Hotspot To Watch Amazon Prime Videos On My Smart TV?

Yes, you can use your mobile hotspot to connect your smart TV with the internet to enjoy the prime video.

Turn on your hotspot -> go to your smart TV networking settings -> search for the available WiFI network -> tap on your hotspot name -> enter the password.

But make sure that you have high-speed internet in your smartphone because Prime Video requires a certain internet speed to stream content.

What Internet Speed Do I Need For Amazon Prime Video?

For SD content, your internet download speed should be more than 2 MBPS, and for HD content, it should be more than 4 MBPS. 

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.