It happens many times that Amazon shows you your internet connectivity-related issues. If you too are facing any issue with Prime video related to internet connectivity. Then in this post, I am going to help you to resolve the issue.
How To Fix Prime Video Internet Connectivity Problem?
Solution 1: Check If Your Internet Is Working Fine
Simply connect your internet with a Mobile device or laptop to check if your internet is working fine.
Solution 2: Restart Your Wifi
- Unplug the power cord
- Wait for around one minute
- Plug the power cord
Solution 3: Reset Your Wifi
- Keep the wifi router power on
- Take a sharp object.
- Press the reset button from the back of your WIFI router
- Wait till it finishes the reset process.
- Set up your wifi
Solution 4: Check Your Internet Speed
- Simply open https://www.speedtest.net/ on your browser.
- Close all of the other tabs
- Tap go and wait till it shows the result
If your internet download speed is below 4 MBPS, then you should contact your Internet Service Provider.
Solution 5: Restart Your Streaming Device
If you are using prime video in Smart TV or any streaming device such as Roku etc., then you should restart your device
- Unplug the power cord
- Wait for around one minute
- Plug the power cord
If you are using prime video on a smartphone or laptop, then simply visit your device settings to restart.
Solution 6: Try To Connect Your Device With Other Internet
It may be possible that the error is from your ISP (Internet Service Provider). So simply turn on your mobile hotspot and connect your streaming device to check if Prime Video is working over another network or not.
Solution 7: Check For Your Device Update
Check if your device needs a software update. Simply Go to your device settings, and check for updates. If you will not be using the latest version, then you will see the option to update.
If you do not know how to check and update your device, then simply take the help of Google.
Solution 8: Check Update For the Prime Video
- Go to the apps store on your device
- Search for the Prime Video
- Look if the prime video is showing any option for an update
Note: If you don’t see any option for the update, then it means your app has been updated with the latest version already.
Solution 9: Uninstall & Reinstall Prime Video
If all of the above options don’t work, then simply uninstall the prime video, and reinstall again.
FAQS | Frequently Asked Questions
Open apps store in your smart tv -> searches for the Prime Video -> check if the prime video is showing the option for the update.
Simply your ISP is blocking Prime Video, or someone configured the security settings on your home router to block Amazon Videos.
In both cases, I will suggest you contact your ISP. They can help you to deal with both of the situations.
In case your ISP is not helping and telling you that they can not do anything, then you can use a VPN to stream prime video over your internet.
Yes, you can use your mobile hotspot to connect your smart TV with the internet to enjoy the prime video.
Turn on your hotspot -> go to your smart TV networking settings -> search for the available WiFI network -> tap on your hotspot name -> enter the password.
But make sure that you have high-speed internet in your smartphone because Prime Video requires a certain internet speed to stream content.
For SD content, your internet download speed should be more than 2 MBPS, and for HD content, it should be more than 4 MBPS.
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