How To Fix Netflix Error Code (-100)?

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Published on: , Last Updated on August 23, 2023

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Here in this post, we are going to talk about the error code (-100) with Netflix which says “Sorry we could not reach the Netflix service (-100).’”

As per the information shared by Netflix, the error code (-100) means that you are needed to refresh the information stored on your device. But in our research, we have found that in some cases the error can mean more than that as sometimes the error can also occur because of some bug with Netflix or if their servers are not working.

Netflix Error Code (-100)

Fixes For Netflix Error Code (-100)


Fix 1: Restart The Device And Internet

  • Power off the device on which you are using Netflix.
  • In case your device has a power cable then unplug it from the power source.
  • Now let your device be in the power-off state for around 5 to 7 minutes.
  • Meanwhile, restart your internet.
  • Then after 15 minutes power on your device, and connect it to the internet.
  • Then try using Netflix again.

Fix 2: Make Sure There Is No Pending Update

If you still get the error then check and make sure that your device or the Netflix app has not have any pending updates. In case you find any pending updates whether it’s for Netflix or your device, consider installing it.


Fix 3: Uninstalled And Reinstalled The Netflix

  • Uninstall Netflix from your device.
  • Then restart your device to get it a fresh start.
  • Then go to the app store and reinstall the Netflix.
  • Then relaunch the Netflix and check if the error still comes.

Fix 4: Try Connecting Over A Different Internet

Next, try connecting your device over any other internet connection. In case you don’t have any other wifi connection then you can connect over a mobile hotspot. If doing this fixes the issue then the problem resides with your internet and you need to contact your ISP.


Fix 5: Factory Reset Your Device

If you tried the above-given suggestion but the error is still coming then this is the time to factory reset your device. To do that you have to visit your device settings and from there you can factory reset your device.

In case you don’t know the steps to factory reset your device then depending upon your device you can google the steps to factory reset.

Please note: Before factory resetting your device make sure to save the credentials for the Wifi and apps because once the factory reset is performed all such stored data will get erased.


Fix 6: Contact Netflix

If you still get the error even after factory resetting your device then you should contact the Netflix support team to report the issue.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.