How To Fix Netflix Error Code 1012?

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Published on: , Last Updated on August 25, 2023

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Error code 1012 mainly occurs if you are using Netflix from an iPhone, iPad, or iPod touch. The error says “There is a problem connecting to Netflix. Please try again later. (1012).”

As per the information shared by Netflix on their support page, error code 1012 indicates a network connectivity problem, and because of this, your device is unable to establish a connection with the Netflix service.

Fixes For Netflix Error Code 1012

Fix 1: Restart Your Router And Check Your Internet Speed

  • Unplug your router from the power source to shut it down.
  • Then Wait for a full 2 to 3 minutes.
  • Then Restart your router.
  • Then go to any Internet speed test website and Test your internet connection speed.
  • If your test result shows fast internet speed then try relaunching the Netflix and check if the error still comes.
  • If the test result shows slow internet speed then contact your ISP.

Fix 2: Try Resetting The Netflix App

If your internet is working without any issues but you continue to get the error while using Netflix then try resting the Netflix app under your device settings.

  • Go to your Device settings.
  • Then look for the Netflix app and Tap on it.
  • Then Slide the Reset switch.
  • Then Relaunch Netflix.

Fix 3: Restart Your Device

  • Power off your iPhone or iPad and let it rest for around 1 to 2 minutes.
  • Make sure your iPhone or iPad is not connected to the charger.
  • Then after waiting for 1 to 2 minutes, Restart your device.
  • Then Relaunch Netflix.
  • Then check if error still comes.

Fix 4: Try Reinstalling The Netflix App

If you still get the error then try uninstalling Netflix from your iPhone/iPad and then reinstalling Netflix.

  • Uninstall the Netflix app to remove it from your iPhone/iPad.
  • Then Restart your iPhone/iPad.
  • Then go to the App Store.
  • Then search for Netflix and Reinstall it.
  • Then Relaunch Netflix.
  • Then Re-log into your Netflix account.
  • Now check if the error still comes or if it gets resolved.

Fix 5: Contact The Netflix Team

If you still get the error even after trying the above workarounds then get in touch with the Netflix support team to report the issue.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.