How To Fix Netflix Error Code nw-6-400?

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Published on: , Last Updated on August 30, 2023

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In this blog post, we are going to talk about the Netflix error code nw-6-400. The error says, “Netflix has encountered an error.”

As per the information shared by Netflix on their support page, this error means your device has some issues that are stopping your device from making a connection with the Netflix service.

During our research, we have found that this error is very common for Smart TVs, and the error is mainly coming because of the license issues between Netflix and your TV manufacturer.


Fixes For Netflix Error Code nw-6-400


Fix 1: Make Sure Your Device Firmware is Updated

First thing you need to make sure that you are using the latest version of your device software/firmware. So go to your device settings and check if you need to update your device firmware, If yes then consider updating your device and then check for the error.

In case you don’t know the steps to troubleshoot your device then depending upon your device manufacturer and model you can Google the steps to check updates for your device firmware.


Fix 2: Check Update For The Netflix App

If your device software/firmware is updated but you are still having the error then check if you have a pending update for the Netflix app to make sure you are using the latest version of the Netflix app.


Fix 3: Give Your System A Fresh Start

If Netflix and your device firmware are up to date with the latest version but the error is still coming then try giving your devices a fresh start by rebooting them.

  • Power off the device on which you are using Netflix, and disconnect it from the power source.
  • Then disconnect your router from the power source.
  • Then wait for around 5 to 6 minutes.
  • Then restart the router and device.
  • Then relaunch Netflix and check if errors still come.

Fix 4: Contact Your Device Manufacturer And Netflix

In our research, we have clearly found that most of the time the error is coming because of some incompatibility issues between the latest Netflix app version and your device software version. So if you have tried the steps suggested above but you are still having the error then contact your device manufacturer to report the issue. As well as to be on the safer side also contact Netflix support to let them know that you are having this issue and ask for help.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.