How To Fix Prime Video “atv-ext.amazon.com” Error?

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Published on: , Last Updated on September 19, 2023

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Here in this article, we are going to talk about the “atv-ext.amazon.com” error which mainly occurs when you try to watch Prime Video on your Smart TV. 

The error says “atv-ext.amazon.com wants to store data on your computer but needs for space persistent storage quota”.

As of now, there is no official information available on this error but in our research, we have found a few workarounds that may help you resolve this error, you can find all those workarounds below in the article.


Fixes For Prime Video “atv-ext.amazon.com” error


  • First, try power cycling your Smart TV, and to do so shut down your TV and disconnect it from the power source. Now wait for a full 5 to 7 minutes and then restart the TV. Then relaunch the Prime Video and check if the error still comes.
  • Next, check if your Smart TV memory is full, if it’s full or about to full then you should clear your Smart TV memory and then check if the error still comes.
  • If you are receiving this error in a Vizio Smart TV then go to the main menu -> choose  System -> choose Reset. By doing this you will clear all the memory from the TV and may get back Prime Video.
  • If the error still comes then you can choose to perform Factory Reset for your Smart TV. But before factory resetting your TV make sure to note your WIfi login, apps account logins, etc., because performing a factory reset for your TV will erase all of this data.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.