How To Fix Prime Video Error Code 0.28 On Apple TV?

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  • Platform: Prime Video
  • Error code: 0.28
  • Occurs: Error comes upon launching the Prime Video app on Apple TV
  • Effect of the error: Because of the error users are unable to access the Prime Video app

Prime Video error code 0.28 mainly comes to the Apple TV, and the error comes when users try to load the Prime Video app but the app immediately throws this error.

In their complaints, users have shared that they can use the Prime Video app on all other devices such as Android phones, iPads, PC browsers, etc but when they try to use the Prime Video app on their Apple TV it throws this error upon loading the app.

As of now, there is no proper explanation from the Prime Video or Apple TV team as to why this error comes, but during our research, we have found a thread on the Amazon forums where one of the members from Amazon’s team has shared that they know about error code 0.28 with the Apple TV and they have resolved the issue, you can see the screenshot given below.

Prime Video Error Code 0.28 On Apple TV

Fixes For Prime Video Error Code 0.28 On Apple TV


Fix 1: Make Sure Apple TV And Prime Video App Are Up To Date

To deal with the Prime Video error code 0.28 on the Apple TV your first step should be to check if you are using the latest version of the Prime Video app, if not then consider updating the app and then check for the error again.

In case your Prime Video app is up to date then check and make sure that your Apple TV software is up-to-date.

  • Go to your Apple TV Settings.
  • Go to System.
  • Then go to Software Updates.
  • Then choose Update Software.
  • If there is an update available then consider downloading and installing it.

Fix 2: Try Connecting Over A Mobile Hotspot Connection

In case your Apple TV software and Prime Video app are up to date but the error still comes then try connecting your Apple TV over a mobile hotspot connection.

In case connecting over a mobile hotspot connection fixes the issue then access your router settings to make a few changes to check if this resolves the problem or not, especially try using the ipv6 settings. If this doesn’t resolve the issues then try connecting over your ISP to check if they can do any help.


Fix 3: Contact The Prime Video Support Team

If the error still remains then we will advise you to contact the Prime video support team to report this issue, also please don’t forget to mention all the steps you have already taken to resolve the issue.


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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.