How To Fix Samsung Pass Error 16?

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Published on: , Last Updated on March 14, 2024

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In this article, we will discuss the Samsung Pass error 16.

This error code shows up on the Samsung Pass app while it is in use, and there can be many reasons for the issue but the problem that it makes the Samsung Pass disconnected from the server.

As we have mentioned above, there are many reasons behind the Samsung Pass error 16, and these can range from a weak network connection to an issue with the Samsung server itself.


How to get rid of the Samsung Pass Error 16?


Fix 1: Check your internet connection

The first issue that is easy to solve is the issue with the network connection. Take a look at the internet connection with the help of an internet speed meter.

The internet speed meter can help you determine the upload and download speed of your connection.

If you find that the internet speed is slow, you can talk to your internet service provider to help you with the issue. 

Sometimes, changing your internet plan can also help.


Fix 2: Check the server status for Samsung

Just like the internet connection tool, you can also get the tool for detecting the server status of the platform that you are using.

Just Google Down Detector and a list of tools will appear.

Search for Samsung and you will have a real-time outage map for the platform right before you. If the server is down, you will not be able to use Samsung services till the server goes back online.


Fix 3: Check for app updates

The Samsung Pass app needs regular updates to maintain the normal functioning of the processes on the app.

There are also glitches that are taken care of in the latest versions of the app. However, many users forget to update the apps on their devices if they are not provided any reminders. Some users ignore the updates even after getting a reminder. 

So, if you are facing the error of the app not being able to connect to the server, maybe it’s time that you consider the fact that your app version is outdated.

Check for updates and download the latest update. Check if the issue is solved.


Fix 4: Clear the app and cache data

The Samsung Pass app stores some data in the form of cache and cookies. This is a similar process that all the other apps also use to make logging into the app easier and faster. This is because the data that you enter repeatedly gets stored to provide you the convenience of logging in without entering this repetitive information.

This data can become a problem when it is not cleared for a long time as it causes undue pressure on the working memory of the device. Launch the app settings and clear the cache data and cookies. Launch the app again and see if the issue is solved.


Fix 5: Uninstall the app and download a fresh copy

There are some issues that show up because of the problems with the app files. These issues can be because of corrupted files or important files missing from the database. In this case, you can get rid of the issue only by getting rid of the app itself. 

Uninstall the app and delete all the residual files from the database. Then reinstall a fresh copy of the app. This will replace the corrupted and missing files with a fresh copy of the updated files.

Now launch the app and see if the issue gets resolved.


Fix 6: Check for updates on your device’s operating system

Not only does the app need to be on the latest version of the update, but the device that you are using also needs to be on the latest version of the operating system.

This is because if the operating system of the device is outdated, the device will malfunction. Check for updates on their device’s operating system and download the latest version if it is available. 

Now launch the app and see if the issue is resolved.


Fix 7: Switch to a different mobile network

Sometimes the mobile network that you are using to connect to the server can be the issue. To solve this problem, you can connect to Wi-Fi instead of the mobile network, which is much faster.

If you do not have a Wi-Fi service available, you can also switch to a different mobile network.

Switching the network resets your Internet connection and helps establish a new connection to the server.


Fix 8: Switch to a different device

Some issues can stem from problems with the device. These issues are generally related to technical snags.

In some cases, you can get rid of these technical snags by restarting the device. However, in other cases, the device might take a long time to get repaired. In this case, you can switch to a different device.

If your Samsung Pass account works on a different device then your device was the problem in the first place.


Fix 9: Contact the Samsung support team

If none of the solutions on the list above have helped you to get rid of the Samsung pass error 16, You need to contact the Samsung support team.

The Samsung support team is available 24/7. They will register your support ticket. By following this support ticket you can get an answer to the trouble that you are facing. 

You can also visit the user forums on the platforms like Reddit, Twitter, and Facebook. The users on these platforms suggest solutions on the basis of their past history with the issue that you’re facing.


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Falguni Rana is a technology writer who has expertise in software and hardware troubleshooting. She publishes how-to and troubleshooting guides for different apps, websites, games, and consumer hardware products.