If you are facing the error code189 on your Samsung TV, this means that your TV is refusing to connect to the Samsung server. There can be many reasons behind this, some of them are weak and unstable networks, incorrect settings of the network on your TV, incorrect network settings on your router, or they can also be a problem on the Samsung servers, which has nothing to do with anything that you have done.
In the next section we will discuss all the solutions for this issue and how can you get rid of this error code with minimum hassle.
How to get rid of the Samsung TV error 189?
Fix 1: Monitor your Internet connection
If you are using a Samsung Smart TV, this means that you need to be connected to the Internet to use most of the features of the TV.
If your network connection is weak then you are going to face problems in connecting to the Samsung servers and in turn, you will not be able to use many features of the smart TV. This is one of the causes that can lead to error code 189.
If you are using a mobile connection then switched to a wired connection instead, this will instantly improve the speed and stability of your Internet connection.
If you’re already using a wired network and you’re still facing this issue, then you can contact your Internet service provider to get an insight into what is causing the issue on your Internet connection stability.
There is also a great way to test the stability of your Internet connection on your Samsung Smart TV. Follow the steps that we are mentioning below.
- Launch the Settings menu.
- Click on the network option.
- You will now see a column name strength.
- If the column is in green, this means that you have a nice network strength and if it is red then it is not in the good range.
This is how you can check the network connection settings on your device and take further action.
Fix 2: Take a look at the network settings on your device
You need to make sure that the network settings on your Samsung TV are configured correctly for a connection to the server to be maintained.
You can find the network settings for the TV in the Network Settings menu. A few of the things that you need to take care of when you are looking at the network settings are that the Wi-Fi network name or the SSID should be correct. Also, the password for the Wi-Fi should be correct.
If you are suspecting that the network settings on your TV are messed up and you have no idea how to get rid of the problems on the network settings, Choose to reset the network settings entirely to factory settings.
This will remove anything that is causing issues on your network connection and get it back to the same form it was when the TV was brought into your house.
Fix 3: Check the status of the Samsung servers
Sometimes there is no issue on your end, but the Samsung server is down. This is the issue when you will not be able to do anything about the problem but just have to sit and wait.
Usually, the server goes down when too many users have logged in at the same time, but it can also go down when the Samsung company has scheduled maintenance for the server.
Find out if the Samsung server is down by Googling Down Detector. Once you launch the tool, in the search bar type Samsung server.
You will see in front of you a real-time outage report about the Samsung server. This will also tell you if the outage has just struck your region or if the other regions are affected by it too.
If the server is down, you can basically do nothing, except raise a support request. However, this will not do anything for you as the developers are already aware of the server outage before you even raise a support ticket.
So in this case, just wait and watch.
Fix 4: Update the TV firmware to the latest version
The TV firmware receives regular updates to our new features and removes the temporary glitches that were present in the earlier version.
If you are trying to use newer features through the Samsung server but you have still not updated the firmware of your TV to the latest version, then you will face compatibility issues. This is when you will not be able to connect to the server because the server is not at the level that your device is on.
When you face this error code, make sure that you check for the latest updates on your Samsung TV firmware. If you find a newer version downloaded, install it and see if your issue goes away.
Fix 5: Don’t use a VPN or a network proxy
In order to maintain a connection with the Samsung servers, you need to make sure that you’re not using a Virtual Private Network or a network proxy.
There are certain platforms that are very strict in their policies of not letting users use virtual Private networks or network proxies because it makes it harder for them to identify where a user is joining from and they are not able to maintain their records and database.
This is exactly what is the issue with the Samsung server not allowing Virtual Private networks and network proxies.
If you are using any of these then please shut it down and then see if the issue is resolved.
Fix 6: Contact the Samsung support team
Samsung has a great ecosystem of support when it comes to solving customers’ issues. They have a whole support team in place that not only maps the issues with the error codes so that you can solve the issues on your own but also gives your assistance in case you’re not able to get rid of the error code.
Unfortunately, if you have scrolled this down without any resolution of your issue then you need to get in touch with the Samsung support team.
Raise a support ticket with the support team and they will help you get it of the issue.
You will also find some developers on the Samsung support forums on the platforms like Reddit, Twitter, Quora, etc.
You can ask your question about the error code on these forums too.
Final words
The Samsung TV added 189 is an issue where the Samsung Smart TV will refuse a connection to the Samsung servers.
There are many different issues that can plague your device to show this error code. We have made a small directory of all these issues and the related solutions so that you can get rid of this issue without any hassle.
We hope that this was helpful and you were able to get rid of this issue with our help. Keep following for more technical advice.
Happy streaming!!
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