According to the official Sonos Support page, when more than one Sonos app try to update at the same time. You may see the Sonos Error Code 1013. It also mentions that a firewall app or service blocking the update or app from accessing the net, or a weak internet connection can also be responsible for causing the following error to occur.Â
And after having done our own research on the following error and going through countless forums out there, we have managed to compile some other possible causes as well as solutions with the help of which you could solve Sonos error code 1013?
Fixes For Sonos Error Code 1013
Fix 1: Turn off and on your device
Sometimes, the way to solve an error could be as simple as turning off and on a device.
Hence, as the very first step in troubleshooting the following error. You can try turning off your speaker device, wait for a few minutes or so and then switch back on your devices to see if doing so helps resume the update and fix the error.
Fix 2: Reinstall the app
Uninstalling and reinstalling the Sonos app can also help solve the problem if it is something caused as a result of an outdated app version or a bug with the current version of the app.
Hence, if you think the app you are using currently is not up-to-date or has a bug. Then, uninstalling and reinstalling the app should not cause any harm.
Fix 3: Switch to a different bandwidth
One user who had faced the issue, specifically pointed out that the bandwidth you might be using to connect your devices together might be the reason behind the particular error to occur.
Hence, you can try configuring your bandwidth as per what is mentioned above to see if doing so helps fix the issue.
You can also refer to the following detailed guide, where it explains how to troubleshoot Sonos on Wifi and configure the bands properly, so that your Sonos setup can work more smoothly.
Fix 4: Configuring your FirewallÂ
As what had been mentioned in Sonos’ official support page, if the error is being caused as a result of obstruction from your Firewall. Then, configuring it to the Settings which allows Sonos to work properly and freely, should help you solve the following error.
To configure your Firewall to the most optimum settings for your Sonos setup to work properly, you can refer to the following guide.
Fix 5: Contact Customer Support
Of Course if none of the solutions as mentioned work for you. Then, you can also try calling Sonos official helpdesk and ask for a solution to help you solve the error.
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