According to Star Citizen’s official website, the Star Citizen Error Code 10001 message usually appears when your game client is unable to connect to the servers due to authentication problems.
Having said that, the source of the problem can lie on either side, i.e. on the client side or the server side.
If the problem is at the server end. Then, there is nothing much you can do here. But, just wait it out till the problem gets solved at the server end itself.
However, if there is nothing wrong at the server end. And, everything seems to be up and running fine. Then, it would be a good idea to try out the general troubleshooting methods as shown below, to narrow down the other possible causes that might be responsible for causing the following error to occur.
Fixes For Star Citizen Error Code 10001
Fix 1: Check Server Status
Checking the server status should probably be the first thing you must do to be sure where the problem lies.
To check for the status of their servers. You can either head to their official website and check if there are any recent issues. Or, go to any third-party server status websites like downdetector or isdownstatus and check if others are facing the same issue from your region as well.
Fix 2: Delete User Folder
When doing our research on the particular error, we had found that a user @Star_Pilgrim stated that deleting the USER folder from your system and rechecking the files on launcher settings might help you solve the error.
Hence, when starting to troubleshoot the following error. You too, can try this method and see if that helps fix the error.
If you don’t know where to find the USER folder on your system. You can refer to the following video tutorial and follow the steps as mentioned to delete the USER folder.
Fix 3: Restart the launcherÂ
Although, you must have definitely tried restarting your launcher more than once by now. Still, if not. Then, it would be a good idea to do so and see if that helps with the error.
Many times, a simple glitch within the system can also cause such an error to show up. In such cases, restarting the game launcher as well as your system can prove to be the best and simplest of solutions out there to fix the following error.
Fix 4: Check your internet connection
There have also been occasions when a slow or unstable internet connection might be the sole reason responsible for such an error to occur.
Hence, it is conventionally a good idea to always give your internet connection a check and see if the speeds are decent enough to allow you to play the game online without any hassle.
You can check your internet connection speed here. And if it is not as expected by you or is unstable. Then, discussing the problem with your ISP provider may be a way to get a better deal with a more stable and better speed plan.
And when you are at it, checking for any loose connection or damaged wires is also an important step in the process to prevent any loss of signals and data due to such damaged or loose connections.
Fix 5: Try temporarily disabling Firewall
If it is your Firewall that is preventing the game client from authenticating properly and causing the error to show up. Then, it would be a good idea to try and temporarily disable such a firewall service or app on your device, and check if that helps with the error.
Now, it is not recommended that you keep your firewall disabled in case disabling it helps solve the error. But, it would be a good idea to contact their Star Citizen’s official helpdesk and point out the bug to them, in order for them to fix it and allow you to keep your firewall enabled while playing the game online without the error showing up.
Fix 6: Clear Browser Cache
If you are using the browser to login to your account and play the game online. Then, clearing up your browser cache can also prove to be handy in solving the particular error.
If it is an authentication problem on your browser particularly. Then, chances are that previously stored cache data may be coming in conflict with the server, allowing such an error to show up again and again.
Hence, all you need to do here is simply head to your browser’s settings option and under History, clear up the browser cache and cookies.
Fix 7: Clear Launcher Cache
Just like how cache data stored in your browser might have led to the following error showing up. Similarly, even in the case of your game client if cache stored up in your launcher results in conflict. It might be responsible for causing the following error to occur, as it might prevent the launcher from authenticating to the server side properly.
In such cases, it would be best to clear up such cache data and check if that helps get rid of the particular error.
To clear your launcher cache. You can follow the steps as mentioned below:
- Firstly, open your Run program, by pressing on the Windows key + R on your keyboard.
- Then, head to the text box and type in: %appdata%\rsilauncher and hit Enter.
- You can also manually head to the rsilauncher folder in your Program Files folder and then into the app data folder.
- Next, locate the Local Storage and Cache folder and Delete them
- In the end, try to launch the launcher and authenticate it properly once again.
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