How To Fix Wyze Error “Failed to connect” Code -20?

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Published on: , Last Updated on February 28, 2024

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In this article, we are going to share the details for the Wyze error code -20 which reads  “Failed to connect” code -20.

During our research, we were unable to find much information about this error and it looks like this is a very new error.

Based on the users’ complaints for some reason, their Wyze cam doesn’t live stream or show some other problems, and when they try to connect the connection gets stuck in between and shows the error code -20.

Wyze Error “Failed to connect” Code -20


How To Resolve Wyze Error “Failed to connect” Code -20?


Note: As of now there are no official troubleshoots to fix this error, all the troubleshoots that we are going to suggest are just general workarounds. In case these workarounds don’t help then you should consider contacting the Wyze support team for further assistance.

  • Our first recommendation for you will be to power off your Wyze cams and then restart them. We will advise you to give your Wyze cams rest for around five minutes before restarting them.
  • Next, you can try shutting down and restarting your Wifi connection. Like your Wyze cam, we will advise you to give your Wifi also a proper rest of 5 to 7 minutes before restarting it.
  • Next, try logging out and re-logging into the Wyze app.
    • Logout of your Wyze app;
    • Then disconnect your device from the internet;
    • Then restart your device;
    • Then reconnect your device to the internet;
    • Then relaunch the Wyze app, and re-login to your account;
    • Then check if the error still comes or not.
  • If the error continues to come then try clearing your app cache and storage data.
    • For Android.
      • Tap and hold on to the Wyze app icon;
      • Tap App info;
      • Then tap storage;
      • Then choose to clear the cache and storage data.
    • For iPhone
      • If you are using an iPhone then simply offload and reinstall the Wyze app.
  • If the error still persists then check and make sure to have the latest firmware version for your Wyze cams. In case your cams are not updated with the latest firmware version then consider updating them and then check for the error again.
  • If you are done with all the suggestions we have given but still receive the error then we will recommend you to reach out to the Wyze support team to have further help and assistance.

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Rahul Choudhary is a technology and troubleshooting expert. He gives his expert opinion on different technology trends and provides troubleshooting guides for different apps, websites, & consumer hardware products. He graduated in BA English Honours from the University Of Delhi, and later he learned HTML and WordPress. He also did a certificate course in Hardware and Network Troubleshooting , and a certificate course in Computer Architecture.